Last updated: May 28, 2026 | Effective date: January 01, 2022
1. Introduction
Welcome to Fawaz Info Systems ("we", "our", or "us"), a software company based in Ramanathapuram, Tamil Nadu, India. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website fawazinfosystem.com or use any of our software products.
2. Information We Collect
We collect information that you voluntarily provide to us when you:
- Fill out our contact or enquiry form
- Request a free demo of our software
- Call or WhatsApp us directly
- Use our software products (iQSpider, i-Paymate, i-Medicare, Jewelmate, i-POS, i-Lab, i-SMS, Spider ERP)
This information may include: your name, phone number, email address, business name, business type, and city/location.
3. How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and provide free software demos
- Set up and manage your software account
- Send important product updates, invoices, and support information
- Improve our website and software products
- Comply with legal obligations
We do not sell, rent, or trade your personal information to any third parties.
4. Cookies
Our website may use cookies to improve your browsing experience. Cookies are small files stored on your device that help us understand how you use our site. You can choose to disable cookies through your browser settings, though this may affect some website functionality.
5. Data Security
We implement appropriate technical and organisational security measures to protect your personal information from unauthorised access, disclosure, or misuse. Our software products use encrypted, secure servers to store your business data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Third-Party Services
Our website may contain links to third-party websites such as Google Maps, WhatsApp, Facebook, and Instagram. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies separately.
7. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Client business data stored within our software products is retained as per your subscription agreement and deleted upon written request after account termination.
8. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal data
- Withdraw consent to marketing communications at any time
To exercise any of these rights, please contact us using the details below.
9. Children's Privacy
Our website and software products are intended for business use and are not directed at children under the age of 13. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this page periodically to stay informed about how we protect your information.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
- Company: Fawaz Info Systems
- Address: No.6, Kannadivaapa Complex, Ramanathapuram – 623501, Tamil Nadu, India
- Phone / WhatsApp: +91 91505 89414
- Email: info@fawazinfosystem.com
- Website: fawazinfosystem.com